Common Questions

Do you have a comprehensive COVID-19 plan to ensure patient and employee safety?

Yes! You may view our comprehensive COVID-19 response plan here.

What are your hours?

Monday: 8 AM – 5 PM
Tuesday: 7 AM – 5 PM
Wednesday: 8 AM – 6 PM
Thursday: 8 AM – 5 PM
Friday: 8 AM – Noon
    * (Closed for lunch from 1-2 PM Monday - Thursday)
Saturday and Sunday: Closed

Are you accepting new patients?

Yes! We welcome new patients of all ages – both individuals and families. Please give our office a call at (616) 361-9290 to schedule a new appointment and learn more about what to expect on your first visit to our office on our Patient Info page.

What do I do in the event of a dental emergency?

Please call our office at (616) 361-9290 and we will help schedule an appointment as soon as possible. If the office is closed, call the after-hours emergency number given on the answering machine and someone will get back to you quickly.

Dr. Andrew Van Haren and Dr. Katie Van Haren make it a priority to deal with dental emergencies as promptly as possible to help resolve the issue and make sure you are comfortable.

What is your policy for cancelling an appointment?

We ask that you give us as much notice as possible when having to cancel an appointment. We appreciate your giving us a call to cancel and reschedule 48 hours in advance.

Since your appointment time is reserved solely for you, a charge may be applied to your account for cancellations made with less than 24 hours notice and for failed, "no show" appointments.

What forms of insurance do you accept?

We accept most forms of insurance. Our front desk staff is very knowledgeable with a full understanding of insurance plans and claims processes. They will happily assist you with any coverage questions or concerns. For further information about your insurance coverage, please give our office a call at (616) 361-9290.

Do you have other questions?

Please contact us!

Dr. Katie Van Haren, DDS, is happy to answer your dental questions.